TERMS AND CONDITIONS

Document Owner	Head of Certification, The Sustainable Restaurant Association	Version	1.0
Effective Date	9th September 2026	Review Date	1st September 2026
Regulatory Basis	ECGT Directive (EU) 2024/825; ISEAL Code of Good Practice v1.1	Status	Active

1. DEFINITIONS

1.1. FMG: “FMG” means Food Made Good and is used throughout this Agreement as an abbreviation for the Food Made Good Standard, in phrases including but not limited to FMG Standard, FMG assessment, FMG auditors and FMG Non-Compliance and Non-Conformity Procedure.

1.2. Standard: "Standard" means the Food Made Good Standard, the sustainability certification scheme for foodservice businesses operated by The SRA.

1.3. Platform: "Platform" means the Online Evaluation Platform for the Standard, referred to in this Agreement as "the Platform" or "the Evaluation Platform”.

1.4. "Assessment: "Assessment" means the Food Made Good assessment, comprising a structured questionnaire that the User completes and submits to The SRA, whether via the Platform or by any other means made available by The SRA.

1.5. Certification: "Certification" means the Food Made Good Standard certification issued to the User by The SRA following completion of the Assessment and verification of the Assessment in accordance with the Verification of Assessments section of this Agreement.

1.6. User Content: "User Content" means any content the User uploads, posts, transmits, or otherwise makes available through the Platform.

1.7. Logo: "Logo" means the Food Made Good logo awarded to the User upon completion of the Assessment and payment of the applicable fees, reflecting the User's star rating as determined under this Agreement.

1.8. FMG auditors: "FMG auditors," "auditor," and "auditors" mean, depending on which audit schedule applies to the User, a Third-Party Audit Body or The SRA Evaluators, as defined below.

1.9. Third-Party Audit Body: "Third-Party Audit Body" means an independent third-party audit body appointed by The SRA to verify a User's FMG assessment under Schedule 1 (Third-Party Audit Process).

1.10. The SRA Evaluators: "The SRA Evaluators" means The SRA's own evaluators who verify a User's FMG assessment under Schedule 2 (SRA Verification Process).

2. INTRODUCTION

2.1. This Terms and Conditions Agreement ("Agreement") governs the User’s use of the Food Made Good Standard and the Online Evaluation Platform for the Standard provided by The Sustainable Restaurant Association ("The SRA") as a user ("User").

The Food Made Good Assessment involves a structured questionnaire that the User is required to fill out and submit to The SRA in order to gain Food Made Good certification. Upon submission, FMG auditors review the provided information to determine alignment with the specified criteria. Once the verification process is complete, The SRA will issue the User with their results and final report. These results constitute the User’s Food Made Good Standard Certification.

By accessing or using The Platform or the Assessment, the User agrees to be bound by this Agreement. Please read this Agreement carefully before proceeding.

3. ABOUT THE FOOD MADE GOOD STANDARD

3.1. The Food Made Good Standard is the global gold standard for measuring progress towards sustainability across the foodservice industry. It is the world's most comprehensive sustainability certification specifically designed for foodservice businesses. This evaluation of operations sets out what 'good' looks like, rewards action over intention and provides businesses with a thorough and tailored action plan for improvement, as well as a certification ideal for communicating to team members, customers, and other stakeholders.

4. ACCEPTANCE OF TERMS

4.1. By undertaking the Assessment or by using the FMG Platform, the User acknowledges that they have read, understood, and agreed to be bound by this Agreement. If the User does not agree to any provision of this Agreement, they may not take an Assessment or make use of these services. If the User has any queries about the Agreement they should contact The SRA at hello@thesra.org.

5. ACCOUNT CREATION AND USE

5.1. User account: In order to access The Platform, the User must create an account. The User agrees to provide accurate, current, and complete information during the registration process and to keep their account information up to date.

5.2. Account security: The User is responsible for maintaining the security and confidentiality of their account. The User must promptly notify The SRA of any unauthorised use of their account or any other security breach.

6. PLATFORM USAGE

6.1. Permitted use: The Platform is provided solely for the purpose of conducting evaluations and assessments according to The FMG Standard. The User agrees to use The Platform only for lawful purposes and in accordance with this Agreement and any applicable laws or regulations.

6.2. User content: The User is solely responsible for any content they upload, post, transmit, or otherwise make available through The Platform ("User Content").

6.3. Prohibited conduct: The User must not engage in any conduct that is unlawful, offensive, or violates the rights of others. This includes, but is not limited to, transmitting viruses, spamming, hacking, or engaging in any activity that disrupts or interferes with The Platform's operation.

7. ACCESS TO THE ASSESSMENT

7.1. Payment requirement: In order to access the FMG assessment on the Platform, Users are required to pay the applicable fee as published HERE based on their business's turnover, unless otherwise agreed with The Sustainable Restaurant Association, and in accordance with The Sustainable Restaurant Association's payment terms.

7.2. Access provision for invoice payments: Users who choose to pay by invoice will be granted immediate access to the FMG assessment while the invoice is being raised.

7.3. Termination of access: The SRA reserves the right to terminate access to the User's account on Platform and/or the Assessment if payment is not received by the specified payment date and to continue to do so until the outstanding payment is received. The SRA also reserves the right to terminate access if the User violates any terms outlined in this Agreement or if the User engages in behaviour deemed unacceptable by The SRA. Examples of unacceptable behaviour include but are not limited to misuse of data, unauthorised access to the Platform, malicious behaviour, harassment or discrimination, false representation, intellectual property violation, and improper commercial use of the Platform or Standard.

8. PAYMENT TERMS

8.1. Fee commitment: By subscribing to the FMG Standard on the Platform, the User commits to paying the annual fee for a period of two years, starting from the date of subscription. The fee is billed annually.

8.2. Annual fee renewal: The User agrees to pay the annual fee for the FMG Standard by the designated date each year to maintain access to the FMG assessment and associated benefits including the User being able to communicate about the Standard in their business.

8.3. Fee structure: The annual fee structure is based on the User's business turnover, or a price agreed directly with The Sustainable Restaurant Association, and is determined in accordance with The Sustainable Restaurant Association's pricing guidelines. Where the fee is based on turnover, the User is responsible for providing accurate and up-to-date information regarding their business turnover for proper fee calculation.

8.4. Fee payment: The User shall make payment of the annual fee to The SRA by the designated date specified in the invoice. The SRA may provide options for lump-sum payment or monthly instalments, as specified in the invoice or payment instructions.

8.5. Changes to fee structure: The SRA reserves the right to adjust the fee structure or prices for the FMG Standard. In the event of any changes to the fee structure or prices, The SRA will provide advance notice to the User before their next renewal cycle for the Standard. Existing users will be invoiced at the adjusted prices at their next renewal cycle following the notice.

8.6. Non-refundable: The annual fee for the FMG Standard is non-refundable. In the event that the User fails to complete the FMG assessment within the two-year period following payment, no refund will be provided.

9. LEGAL COMPLIANCE

9.1. Legal and regulatory compliance: The FMG Standard is designed to recognise and encourage businesses that go beyond legal minimums. It does not assess compliance with laws or regulations, nor does it constitute a guarantee or external validation of legal compliance. Compliance with all applicable local and national laws and regulations, including food safety and hygiene legislation, is considered a minimum condition of participation in the Standard and remains the User's responsibility to ensure at all times.

9.2. Legal compliance declarations: Before submitting their assessment, the User is required to confirm via the Platform that their business knows which laws apply to it and that it complies with them, and that it complies with all relevant food safety and hygiene laws and regulations. These confirmations are made by ticking the relevant declarations at the start of the assessment.

9.3. Disqualifying criteria declarations: Before submitting their assessment, the User is required to confirm via the Platform that none of the Disqualifying Criteria set out below apply to their business at the point of submitting their assessment. This confirmation is made by ticking the relevant declarations at the start of the assessment.

9.4. Ongoing disclosure: The User must disclose to The SRA, as soon as reasonably practical, any material change in circumstances that affects the accuracy of their legal compliance or integrity exclusion criteria declarations.

9.5. Material operational changes: The User is required to notify The SRA promptly of any material operational change that may affect the accuracy of their current certification or, where an assessment is in progress, the accuracy of their assessment responses. Material operational changes include but are not limited to: a change of ownership or legal entity; the opening or closure of sites covered by the assessment; a significant change in supply chain or sourcing arrangements; or any event that results in a legal or regulatory breach. Failure to notify The SRA of a material operational change may be treated as a non-compliance under the FMG Non-Compliance Procedure.

9.6. Consequences of non-compliance: The SRA reserves the right to suspend or withdraw certification in the event of verified legal non-compliance, verified food safety incidents, a confirmed Disqualifying Criterion or conduct in breach of these Terms and Conditions. A false declaration of legal, food safety, or integrity compliance is treated as a critical non-compliance under the FMG Non-Compliance and Non-Conformity Procedure.

10. DISQUALIFYING CRITERIA

10.1. Purpose: The Disqualifying Criteria set out the circumstances in which a User cannot hold FMG certification, regardless of their assessment score. They exist to keep the Standard credible and evidence-based, in line with the principles of the Empowering Consumers for the Green Transition Directive (EU 2024/825).

10.2. The criteria: Certification will not be awarded to the User, or will be withdrawn from the User, where any of the following is confirmed in relation to the User:

10.2.1. Material environmental regulatory breach, confirmed through a final regulatory enforcement action, prosecution, or civil penalty.
10.2.2. A significant food safety issue, confirmed through serious regulatory enforcement action, a mandatory product recall, licence suspension, or equivalent official finding.
10.2.3. Human rights or labour rights breach, confirmed through a final regulatory enforcement action, prosecution, civil penalty, or equivalent official finding, under human rights, labour rights, or anti-slavery and forced labour legislation applicable in each jurisdiction in which the User operates.
10.2.4. Failure to meet statutory human rights and labour rights reporting obligations, confirmed through a regulatory finding, enforcement notice, or equivalent official record, where the User is subject to mandatory human rights or modern slavery reporting obligations in a jurisdiction in which it operates.
10.2.5. Misleading environmental claims, where a competent authority, court, advertising regulator or other recognised body has determined the claims were misleading, or where the FMG auditors identify a material inconsistency between the User's environmental claims and the evidence submitted during the FMG assessment.
10.2.6. Falsified evidence, where the FMG auditors identify evidence submitted during the Assessment that is false, altered, or fabricated.
10.2.7. Failure to provide required evidence, where the User does not supply sufficient evidence to enable verification of the Assessment.

10.3. Evidence threshold: A criterion is only confirmed where supported by a final decision from a competent authority, court, or equivalent recognised body, or, in the case of 9.2.6 and 9.2.7, by the FMG auditors’ own findings during the FMG Assessment.

10.4. Insufficient grounds for confirmation: Where a criterion requires external confirmation under clause 9.3, an unresolved or unproven allegation, from any source, including but not limited to a media report or ongoing investigation, does not by itself constitute sufficient grounds for confirmation.

10.5. Pending investigations: Where a User is the subject of an unresolved allegation or ongoing investigation as described in clause 9.4, the matter is handled in accordance with the Pending Investigations clause under the Verification of Assessments section of this document.

11. VERIFICATION OF ASSESSMENTS

11.1. Consent to verification: By agreeing to these Terms and Conditions, the User consents to their FMG Assessment being verified by FMG auditors, in accordance with either Schedule 1 (Third-Party Audit Process) or Schedule 2 (SRA Verification Process), as applicable to the User under clause 11.2 Choice of Schedule below.

11.2. Choice of schedule: Schedule 1 applies to Users based in the European Union, Users marketing to consumers in the European Union, and any other User who has specifically chosen third-party audit verification. Schedule 2 applies to all other Users. The choice of Schedule is made by the User at the point of sale or renewal, when the User commits to undertaking an assessment.

11.3. Switching schedule: Once an Assessment has commenced, the User may not switch Schedule for that assessment cycle without incurring a fee, as set out in The SRA's pricing terms. Where a Third-Party Audit Body has already been booked, the fee also covers any costs incurred in cancelling or rescheduling the booking.

11.4. Mandatory changes: Where a User's circumstances change such that a different Schedule becomes mandatory under the Choice of Schedule clause above, the User must notify The SRA in accordance with the Ongoing Disclosure clause in the Legal Compliance section of this document.

11.5. Risk-based verification: Verification operates on a risk-based basis. The FMG auditors will only undertake a targeted investigation into a possible Disqualifying Criterion where credible evidence suggests one may apply. Credible evidence includes enforcement notices, published regulatory decisions, court judgments, official withdrawals or recalls, findings from a recognised competent authority, or substantiated whistleblowing information.

11.6. Pending investigations: Where a User is the subject of an active regulatory investigation relating to environmental, consumer protection, food safety, labour rights, or equivalent matters that could materially affect the integrity of the FMG Standard, The SRA reserves the right to defer, suspend, or withhold certification until the investigation has concluded, rather than treating the investigation itself as a confirmed Disqualifying Criterion. Decisions under this clause are based on objective evidence and the principle of procedural fairness.

11.7. User obligations during verification: The User is required to provide the FMG auditors with reasonable access to relevant staff, documentation, and premises as required for verification. The User must engage with the verification process honestly and in good faith. The submission of false, misleading, or fabricated information to the FMG auditors is treated as a critical non-conformity under the FMG Non-Compliance and Non-Conformity Procedure.

11.8. Cost of verification: The cost of scheduled verification is included in the User's annual fee. Where a targeted or unannounced audit is commissioned as a result of a non-compliance concern, The SRA reserves the right to recover the cost from the User if the non-compliance is confirmed.

SCHEDULE 1: THIRD PARTY AUDIT PROCESS

Schedule 1 applies to Users based in the European Union, Users marketing to consumers in the European Union, and any other User who has specifically chosen third-party audit verification.

S1.1 Consent to Audit: By agreeing to these Terms and Conditions, the User consents to their FMG assessment being verified by an independent third-party audit body appointed by The SRA. The audit body reviews the User's assessment responses and supporting evidence to make an independent certification determination, including pass/fail and star rating. The identity of the appointed audit body is published on The SRA website. The audit body operates independently of The SRA. Its determinations are final and cannot be changed by The SRA.

S1.2 Audit Schedule: The audit schedule is agreed between The SRA, the Third-Party Audit Body, and the User. The User agrees to engage with the audit process in accordance with the agreed schedule. Failure to engage within agreed timeframes may result in certification being placed on hold or treated as a non-compliance under the FMG Non-Compliance and Non-Conformity Procedure.

S1.3 Unannounced Audits: The SRA reserves the right to commission a targeted or unannounced audit, conducted by the Third-Party Audit Body, where a non-compliance concern has been identified. The User agrees to cooperate with any such audit.

S1.4 Sharing of Audit Report: The User agrees that the Third-Party Audit Body may share the audit report and findings with The SRA at the same time as the report is issued to the User. The audit report is treated as confidential and is not shared publicly by The SRA without the User's consent, except where required for regulatory purposes.

S1.5 Certification Determination: The certification outcome, including pass/fail and star rating, is determined by the Third-Party Audit Body based on its review of the User's assessment responses and supporting evidence. The SRA administers the certification record and issues the certificate based on the Third-Party Audit Body's determination. The User has the right to respond to a preliminary audit report before a final certification determination is made.

SCHEDULE 2: SRA VERIFICATION PROCESS

Schedule 2 applies to Users based outside the European Union and that are not marketing to consumers in the European Union.

S2.1 Consent to Verification: The User consents to their FMG assessment being verified by The SRA's own evaluators. The SRA's evaluators review the User's assessment responses and supporting evidence to make the certification determination, including pass/fail and star rating.

S2.2 Verification Schedule: The verification schedule is agreed between The SRA and the User. The User agrees to engage with the verification process in accordance with the agreed schedule and within the timeframes set. Failure to engage within agreed timeframes may result in certification being placed on hold or treated as a non-compliance under the FMG Non-Compliance and Non-Conformity Procedure.

S2.3 Unannounced Audits: The SRA reserves the right to commission a targeted or unannounced audit, conducted by The SRA's own evaluators, where a non-compliance concern has been identified. The User agrees to cooperate with any such audit.

S2.4 Certification Determination: The certification outcome, including pass/fail and star rating, is determined by The SRA's own evaluators based on their findings. The SRA administers the certification record and issues the certificate accordingly. The User has the right to respond to a preliminary audit report before a final certification determination is made.

12. VALIDITY OF THE FMG CERTIFICATION

12.1. Valid certification: the User's certification status is valid if these two conditions are met:

12.1.1. Annual fees are up to date.
12.1.2. The User has completed an FMG assessment within the last two years.

12.2. Period of validity: The Food Made Good Standard is valid for a period of two years from the date of certification, provided the conditions set out in 12.1 are met.

13. COMMUNICATION BETWEEN THE USER AND THE SRA

13.1. Timely and clear communication: The SRA expects timely and clear communication from the User throughout the assessment process. The User is responsible for promptly responding to any communication from The SRA, including but not limited to emails and phone calls. The SRA also undertakes to communicate with the User in a timely and clear manner.

13.2. Communication channels: The primary communication channels between The SRA and the User will be email and phone. The User is responsible for providing accurate and up-to-date contact information to ensure effective communication.

13.3. User responsibilities: The User is responsible for ensuring that their communication contact details are up to date and that they actively check and respond to communication from The SRA. If a User is unable to move forward with the assessment or expects a delay in their progress, they should notify The SRA and provide an anticipated timeline for when they expect this to change.

13.4. Communication attempts: In the event that there is a lack of timely progress in completing the Assessment or The SRA requires additional information from the User, The SRA will make reasonable attempts to contact the User. This may include contacting the User a maximum of three times at key steps of the assessment process, either by email or phone. These key steps are:

Payment of the invoice
Starting the Food Made Good assessment
Completing the Food Made Good assessment and submitting it for preliminary evaluation
User response to The SRA evaluator's feedback about their submitted assessment

13.5. SRA follow-up: If, after the third attempt to contact the User or to make progress on a particular step of the assessment, The SRA does not receive a reply or register any additional progress, The SRA will cease further proactive attempts to follow up. The SRA will then re-engage with the User three months at the end of the two-year payment cycle to reassess the situation and explore possible ways to help the User move forward.

14. COMMUNICATION ABOUT THE FOOD MADE GOOD STANDARD BY THE USER

14.1. Communication restrictions during Assessment: During the assessment period, the User may communicate that they are undergoing the FMG assessment process but must refrain from sharing information about their certification status or from sharing specific score details before they have received their final score and report.

14.2. User communication about FMG after completing the FMG assessment: The User may communicate externally about their FMG Standard results, including their certification status and use of the Food Made Good logo, after they have completed the assessment and received their final score and report from The SRA. Once the User’s Standard is valid and their fees are up to date, the User is permitted to use the following statements:

"Food Made Good Certified Business"
"We are a [1, 2, 3 as appropriate]-star Food Made Good certified business"
"Awarded [1, 2, 3 as appropriate] stars by The Sustainable Restaurant Association"

14.3. Prohibited statements: No other statements about the User’s Standard that are not listed in this Agreement may be used without written permission from The SRA. Prohibited statements include but are not limited to:

"Certified as sustainable by The SRA"
"Recommended by The SRA"
"SRA approved"
"SRA accredited"
"SRA member"
“FMG member”
“Food Made Good accredited”

15. USAGE OF THE FOOD MADE GOOD LOGO BY THE USER

15.1. Permission to use: Upon completion of the FMG assessment and payment of the applicable fees, the User will be awarded a Food Made Good logo (“Logo”) based on their final score. The logo will be either "One Star,” “Two Star,” or “Three Star," indicating the level of performance achieved by the User. The User is granted permission to use the logo that corresponds to their final score as provided by The SRA for promotional purposes, subject to compliance with the terms and conditions outlined in section 11 of this agreement.

15.2. Conditions of use: The user may use the FMG logo in accordance with the following conditions:

15.2.1. Valid certification: The User's certification status must be valid, meaning that annual fees are up to date and that the User has completed an FMG assessment in the last two years.
15.2.2. Authorised scope: The logo may only be used in relation to the specific business, site, or sites that were included in the scope of the FMG assessment and for which certification has been awarded. It may not be used in relation to any other sites, brands, subsidiaries, or associated companies without prior written permission from The SRA.
15.2.3. Proper usage: The User shall use the logo in a manner that accurately represents their certification status and in accordance with any guidelines or instructions provided by The SRA, including branding guidelines.

15.3. Approval for alternative use: If the User wishes to use the logo in a manner that implies it is related to the whole organisation or in any other way not covered by this Agreement, they must contact The SRA at hello@thesra.org to obtain written approval.

15.4. Modification of the logo: The User is prohibited from modifying the logo without prior written permission from The SRA.

15.5. Reporting usage: Certified businesses are required to provide The SRA with any requested information regarding their use of the logo, including examples of promotional materials or platforms where the logo is displayed.

15.6. Suspension of logo usage: Where the User's certification is suspended under the FMG Non-Compliance and Non-Conformity Procedure, permission to use the FMG logo and any associated claims is suspended for the duration of the suspension period. The User must cease all use of the logo and associated claims immediately upon receiving written notice of suspension. Where certification is subsequently reinstated, permission to use the logo is restored from the date of reinstatement.

15.7. Termination of logo usage: In the event that the User's annual fees are not paid, or their certification with The SRA ends for any reason, permission to use the logo will be immediately revoked, and the User must cease all use of the logo in any form of promotion or communication.

15.8. Third-party references to FMG certification: Third parties, such as suppliers, partners, or other organisations, may reference a User’s FMG certification in their own communications, provided that any such reference is accurate and does not imply that the third party itself holds FMG certification, use the FMG logo without The SRA’s written permission, or misrepresent the scope or nature of the User’s certification. The User is encouraged to make any relevant third parties aware of these requirements. If the User becomes aware of a third party referencing their FMG certification in a way that is inaccurate or misleading, or using the FMG logo without authorisation, they should report this to The SRA at hello@thesra.org as soon as possible.

16. COMMUNICATION BY THE SRA ABOUT THE USER

16.1. Right to communicate about the User’s Standard: The SRA has the right to communicate about Users’ FMG results and certification on The SRA website and social media platforms as well as in publications and press releases.

16.2. User provision of communications assets: The User agrees to supply assets to support The SRA in these communications, such as logos, photos, video or other communication content.

16.3. Positive representation: The SRA will accurately represent User results and certification, highlighting achievements in a fair and positive manner. Any information shared will be based on the information provided by Users and verified through the assessment process.

16.4. User consent: The SRA will seek User consent before publicly communicating specific results and certification information. Consent may be obtained through the Platform or other designated methods, such as email. Users may choose to decline consent or specify the level of information they wish to be shared.

16.5. Anonymity and aggregated data: The SRA may use aggregated, anonymised data for statistical analysis, research, and reporting purposes. Individual User results will not be identifiable in these cases. In such instances, The SRA will not seek User consent before using or communicating about this anonymised data. Users who prefer not to have their data included in such aggregated reports may opt out by contacting The SRA via hello@thesra.org and indicating their preference in writing.

16.6. Customised communication: Users who achieve certification may have the opportunity to customise their communication about the achievement. The SRA may provide guidelines or templates for Users to use in their promotional materials.

16.7. Review and correction: Users are encouraged to review any communication related to their results and certification. If there are inaccuracies or concerns, Users should promptly contact The SRA to rectify the situation.

16.8. Termination or amendment: The SRA reserves the right to terminate or amend the communication of User results and certification in cases of significant changes in policies, regulations, or circumstances.

16.9. Mutual respect and collaboration: Both The SRA and Users are expected to collaborate in a respectful and professional manner to ensure accurate and appropriate communication of results and certification.

17. INTELLECTUAL PROPERTY

17.1. Ownership: The Platform, including its software, design, and content, is owned or licensed by The SRA and is protected by intellectual property laws. The User agrees not to copy, modify, distribute, or create derivative works based on The Platform or any part thereof.

17.2. Trademarks: All trademarks, logos, and service marks displayed on The Platform are the property of The SRA. The User must not use any trademarks, logos, or service marks without prior written permission from The SRA.

18. DATA PROTECTION, PRIVACY, AND GDPR

18.1. Data collection: The SRA collects and processes personal data from Users in order to provide access to the Food Made Good Standard assessment on the Evaluation Platform. The types of personal data collected may include, but are not limited to, name, contact information, business details, and assessment responses.

18.2. Data protection: The SRA is committed to protecting the privacy and confidentiality of User data. All personal data collected and processed by The SRA is handled in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

18.3. Data use and purpose: The personal data collected by The SRA is used for the purpose of administering the FMG assessment, providing support, communicating with Users, and improving the Evaluation Platform. The SRA may also use aggregated and anonymised data for research, statistical analysis, and industry reporting purposes.

18.4. Data sharing: The SRA may share personal data with third-party service providers who assist in the operation and maintenance of the Evaluation Platform, such as hosting providers and payment processors. These service providers are contractually bound to only process personal data in accordance with The SRA's instructions and to implement appropriate security measures.

18.5. Data retention: The SRA retains personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory obligations. Upon the expiration of the two-year period following completion of the FMG assessment, The SRA may retain certain personal data to demonstrate compliance with industry standards or for historical and statistical purposes.

18.6. User rights: The User has the right to access, rectify, and erase their personal data held by The SRA, as well as the right to restrict or object to certain processing activities. The User may exercise these rights by contacting The SRA in writing using the contact details provided in these terms and conditions.

18.7. Security measures: The SRA implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. If despite all our measures, the User becomes aware of any security issues, they must advise The SRA as soon as possible. The SRA will also promptly notify the User should any security issues occur within the Platform.

18.8. Privacy policy: The SRA's Privacy Policy (available here) provides further information on how personal data is processed, user rights, and contact details for data protection inquiries.

19. TERMINATION

19.1. Termination by the user: The User may terminate this agreement by notifying The SRA in writing. Such termination will be effective upon the expiration of the current term for which the user has paid the fee.

19.2. Termination by the SRA: The SRA reserves the right to suspend or terminate this agreement and the User's access to the Food Made Good (FMG) assessment on the Evaluation Platform in the event of a breach of the terms and conditions outlined in this document, including any non-compliance with the FMG Non-Compliance Procedure or a confirmed Disqualifying Criterion. Before terminating, The SRA will follow the investigation and determination process set out in the Non-Compliance Procedure. The User will be notified of any suspension or termination in writing and will have the right to appeal in accordance with the Non-Compliance Procedure.

19.3. Effect of termination: Upon termination of this agreement, the User's access to the FMG assessment and associated benefits will cease. The User will no longer be permitted to use the FMG logo or make any claims to FMG certification status. The User will be removed from The SRA's public directory of certified businesses. Any outstanding fees or obligations owed to The SRA at the time of termination remain payable. Where termination follows a confirmed critical non-compliance, the User may not reapply for FMG certification for a minimum of 12 months from the date of termination.

20. MISCELLANEOUS

20.1. Governing law: This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

20.2. Non-compliance procedure: The SRA operates a formal Non-Compliance and Non-Conformity Procedure which sets out how non-conformities with the FMG Standard and non-compliance with these Terms and Conditions are identified, investigated, and resolved. The Procedure includes the classification of non-conformities, the investigation process, the consequences of confirmed non-compliance including suspension and withdrawal of certification, and the right of appeal. The Procedure is available on the Knowledge Library on The SRA website. By agreeing to these Terms and Conditions, the User confirms that they have read and understood the Non-Compliance and Non-Conformity Procedure.

20.3. Entire agreement: This Agreement constitutes the entire understanding between the User and The SRA with respect to the use of The Platform, the FMG Assessment and the FMG Certification.

20.4. Amendments: The SRA may update or modify this Agreement from time to time by posting the revised version on The SRA's website. Existing Users will be notified of these amendments via email. The User's continued use of the Platform, the FMG logo, and any associated claims after any such changes shall constitute their consent to the updated Agreement.